How Grocer Pro comes back depends on whether you subscribed through the App Store or on the web.
App Store purchase
- Open Grocer and go to Settings.
- Tap the Grocer Pro card.
- Tap Restore at the top of the screen. Pro unlocks within a few seconds.
Do this whenever Pro seems missing — after a new phone, a reinstall, or joining a family member's subscription through Family Sharing.
Still locked?
- Make sure you're signed in to the same Apple ID that bought the subscription (iOS Settings → your name).
- Check the subscription is actually active: iOS Settings → your name → Subscriptions → Grocer.
- For Family Sharing, the organizer needs Share Purchases turned on in Family Sharing settings.
Web (Stripe) purchase in the United States
Web subscriptions attach to your purchase identity automatically, so Pro usually appears on its own. If Pro isn't showing, first confirm the subscription is active in the Stripe billing portal linked from your purchase confirmation email, then try Restore Purchases on the Grocer Pro paywall.
If none of that helps, write to support@grocer.sh or use Settings → Send Feedback and include roughly when you subscribed — a human will sort it out.