stuck on something? we’re here.
Questions and feedback go straight to a real person. Here are the two ways to reach us.
Email us
Write to help@grocer.sh with your question and we’ll get back to you.
Send feedback in the app
Open Pepperjack and go to Settings → Send Feedback. Leaving your email is optional, and only used to reply.
A few quick answers
- Do I need an account to use Pepperjack?
- Yes, but signing in takes one tap. Pepperjack uses Sign in with Apple or your phone number, so there’s no password to create and none to reset.
- A shared list isn’t updating. What do I do?
- Make sure everyone on the list is signed in to Pepperjack and has an internet connection. Changes sync in the background, so it can take a moment on a slow network. See A shared list isn’t updating for the full checklist.
- How do I stop sharing a list?
- Delete the list, or open the list’s settings and leave it. Walk through both options in Leave a list or stop sharing.
- How do I manage or cancel Pepperjack Pro?
- Pepperjack Pro is billed through your Apple ID, so you manage it in the App Store, not in Pepperjack. See Manage or cancel your subscription, or restore a purchase on a new device.
Browse the full Help Center for step-by-step guides on lists, sharing, shopping trips, and Pepperjack Pro.
Looking for the details on data and billing? Read our Privacy Policy and Terms of Use.